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Customer Service Executive Job Opening In singapore singapore – Now Hiring Snaphunt


Job description

The Offer

  • Flexible working options
  • A role that offers a breadth of learning opportunities
  • Opportunity to make a positive impact

The Job

Responsibilities

  • Customer Inquiries & Bookings: Handle customer inquiries via WhatsApp, email, and phone, guiding them through booking options and answering service-related questions.
  • Job Confirmations & Scheduling Support: Work closely with operations to confirm bookings, assign cleaners, and handle special customer requests.
  • Handling Client Issues & Escalations: Address customer complaints, investigate service issues, and resolve disputes efficiently while maintaining a professional and empathetic tone.
  • Managing Client-Initiated Changes: Process amendments to service requests, rescheduling, and cancellations while minimizing disruption to operations.
  • Service Quality Follow-ups: Check in with clients post-service to gather feedback and address any concerns, reinforcing our commitment to quality.
  • Invoice & Payment Support: Assist customers with billing inquiries, payments, and coordinate with Finance on disputed invoices.
  • Customer Retention & Relationship Management: Build strong relationships with repeat customers, ensuring high satisfaction and loyalty.
  • Collaboration Across Teams: Work closely with the Operations and Finance teams to ensure smooth service delivery and issue resolution.


The Profile

Requirements

  • Experience in Customer Service: Prior experience in a customer-facing role, preferably in service-based industries such as cleaning, hospitality, or facilities management.
  • Strong Communication Skills: Ability to handle customer interactions professionally across WhatsApp, email, and phone.
  • Problem-Solving & Conflict Resolution: Skilled at managing customer complaints, turning negative experiences into positive outcomes.
  • Tech-Savvy & Process-Oriented: Comfortable using CRM, service ticketing, and scheduling tools to manage customer interactions efficiently.
  • Detail-Oriented & Organized: Able to track multiple customer requests, follow up on inquiries, and ensure no details are missed.
  • Team Player: Works well with Operations and Finance teams to ensure smooth service execution.
  • Ability to Work in a Fast-Paced Environment: Handles multiple customer interactions daily while maintaining high service standards.


The Employer

Our client is a technology-enabled cleaning company, redefining how cleaning services are booked and delivered.

Our client leverage technology to streamline operations, ensuring efficiency, transparency, and top-tier service quality for our customers.


Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in singapore, singapore, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10979 Jobs in Singapore
10979
9023 Jobs in Singapore, Singapore
9023
Download Customer Service Jobs Trends in Singapore, Singapore and Singapore

Are You Looking for Customer Service Executive Job?

Great news! is currently hiring and seeking a Customer Service Executive to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Snaphunt adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Executive Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in singapore singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Executive?

Key qualifications for Customer Service Executive typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Executive?

To improve your chances of getting hired for Customer Service Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Executive Job Success

Snaphunt interview tips for Customer Service Executive

Here are some tips to help you prepare for and ace your Customer Service Executive job interview:

Before the Interview:

Research: Learn about the Snaphunt's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Executive interview at Snaphunt, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Snaphunt's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Executive Positions

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