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Urgent! Customer Service Executive Job Opening In Singapore, Singapore – Now Hiring XPREMIUM BEV PTE. LTD.
Job Summary:
The Customer Service Executive ensures that customer service operations meet established quality standards across multiple brands.
This role owns and drives the key quality matrix, including the NPS (Net Promoter Score), CSI (Customer Satisfaction Index); analysing customer feedback to create and implement action plans, and collaborating with the front-line team for continuous customer experience improvement.
Key Responsibilities:
1.
Own Service Quality Metrics:
Proactively monitor and rigorously track key performance indicators, including Net Promoter Score (NPS) and Customer Satisfaction Index (CSI), to benchmark performance against established quality standards.
2.
Customer Advocacy
Analyse customer feedback from surveys, complaints, and escalations to identify service gaps.
Develop and lead the implementation of action plans and best practices with aftersales teams to enhance service delivery and ensure a positive customer experience.
3.
Reporting & Analytics:
Prepare and present comprehensive reports on service quality metrics and trends.
Utilize this data to drive informed decision-making for service improvements.
Track key performance indicators (KPIs) and set benchmarks for service excellence.
4.
Customer Delight:
Initiate and implement practical customer delight programmes at the service centre, including seasonal initiatives, to complement service quality and enhance customer satisfaction.
5.
Process Compliance and Improvement:
Recommend process improvement to enhance operational efficiency and service quality.
Check adherence to service quality processes and take proactive corrective actions to maintain performance.
Required Skills & Competencies
1.
Knowledge & Experience:
Good understanding of customer service and quality monitoring principles in the automotive industry.
2 years of work experience in a similar capacity preferred.
2.
Analytical:
Strong analytical and problem-solving skills, with proficiency in data analysis and reporting.
3.
Adaptability:
Proven ability to work in a multi-tasked, dynamic, and demanding environment while supporting service quality for multiple brands.
4.
Education:
Minimum Diploma.
A Degree holder will have an added advantage.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! XPREMIUM BEV PTE. LTD. is currently hiring and seeking a Customer Service Executive to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Executive Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at XPREMIUM BEV PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Executive Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Executive interview at XPREMIUM BEV PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the XPREMIUM BEV PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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