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Urgent! Customer Service Front-Desk Job Opening In Singapore, Singapore – Now Hiring D L RESOURCES PTE LTD

Customer Service Front Desk



Job description

Roles & Responsibilities

Client:
Country Club: Private recreational club offers a serene seaside environment with a range of leisure and dining facilities.

It caters to both individual and family memberships, providing amenities such as swimming pools, sports courts, function rooms, and F&B outlets.

The club is known for its tranquil setting, community-oriented atmosphere, and long-standing heritage as a social and recreational hub for its members.

Role Overview:
We are looking for a friendly and professional Customer Service Executive to be the first point of contact for our members and guests, providing exceptional service at the front desk and ensuring smooth day-to-day operations, including handling membership-related matters.

Key Responsibilities:

  • Greet and assist members and guests upon arrival with a warm and professional demeanor.

  • Handle phone calls, emails, and walk-in inquiries promptly and courteously.

  • Manage reservations and bookings for club facilities and amenities.

  • Process payments and issue receipts for bookings, membership fees, and other charges.

  • Assist in membership administration, including new sign-ups, renewals, cancellations, and updating of member records.

  • Respond to membership-related enquiries and provide accurate information about membership tiers, benefits, and entitlements.

  • Maintain an organized filing system for membership applications and documentation.

  • Support marketing initiatives to promote club membership and services.

  • Maintain a tidy and welcoming front desk area, ensuring it reflects the standards of the club.

  • Work closely with other departments to ensure seamless service delivery to members.

Requirements:

  • Prior experience in customer service, front desk, or hospitality roles is an advantage.

  • Excellent communication and interpersonal skills, with a strong customer-focused attitude.

  • Proficiency in Microsoft Office applications and basic administrative systems.

  • Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.

  • Team player with a positive attitude and strong sense of responsibility.

Tell employers what skills you have
Courts
Microsoft Office
Leisure
Interpersonal Skills
Administration
Swimming
Marketing
Customerfocused
Attention to Detail
Entitlements
Team Player
Customer Service
Service Delivery
Hospitality


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


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