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Urgent! Customer Service Job Opening In Jurong East – Now Hiring Food Premium Valley Pte Ltd

Customer Service



Job description

About the role

Food Premium Valley Pte Ltd is seeking an enthusiastic and dedicated Customer Service Assistant to join our team in Jurong West region.

In this full-time role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a seamless experience.

What you'll be doing

  • Perform data entry into the ordering system and transmit print picking list for store-personnel to pick the orders and delivery summary list for delivery.

  • Inform sales personnel of any changes in the price movement and stock level.

  • Respond to customer inquiries and requests via phone, email, and online chat in a timely and professional manner
  • Assist customers with product information, order status, and troubleshooting
  • Liaise with internal teams to resolve customer issues and ensure customer satisfaction
  • Maintain accurate customer records and database updates
  • Provide administrative support, such as data entry, filing, and document management
  • Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

  • Previous experience in a customer service or administrative role, preferably in the food service (FMCG) industry
  • Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
  • Excellent problem-solving and decision-making skills, with the ability to think quickly and provide effective solutions
  • Proficient in Microsoft Office suite (Word, Excel, Outlook), AutoCount
  • Attention to detail and a commitment to maintaining accurate records
  • Flexible and adaptable, with the ability to work in a fast-paced environment
  • Working Hours: 10.30pm to 7.30am
  • Working Days: 6 days

What we offer

At Food Premium Valley Pte Ltd, we are committed to providing a supportive and rewarding work environment for our employees.

We offer competitive remuneration, opportunities for career advancement, and a range of employee benefits, including health insurance and professional development opportunities.

About us

Food Premium Valley Pte Ltd is a leading provider of high-quality food products in the Jurong West Region.

Our mission is to deliver exceptional customer service and a superior product experience to our clients.

With a strong focus on innovation and sustainability, we are constantly striving to exceed the expectations of our customers and stay ahead of industry trends.

If you're excited about the prospect of joining our team, we encourage you to apply now.


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Jurong East, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Jurong East, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 586 jobs in Jurong East. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Service Job?

    Great news! is currently hiring and seeking a Customer Service to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Food Premium Valley Pte Ltd adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Customer Service Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Jurong East. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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  • Interview Tips for Customer Service Job Success
    Food Premium Valley Pte Ltd interview tips for Customer Service

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Food Premium Valley Pte Ltd's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
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    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Service interview at Food Premium Valley Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

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