Maintain operation of system dashboard/portal and ensure customers get high quality service and satisfaction.
System monitoring and administrations works.
Respond swiftly to calls when activated and investigate disturbances.
Respond immediately to all enquiries concerning season applications, refund matters, and/or change of particulars and resolve all issues.
Communicate with users via email, telephone & Portal.
Ensure daily/monthly reports are produced showing occurrences, such as email reports and/or call tracking.
Administrative duties e.g basic finance , Filing, data entry, applications submission.
Requirements:
Able to perform 12hr rotating shift.
Must be Singaporean.
Able to work independently and multiple locations when required.
Skills, Abilities, and Knowledge for Customer Service Administrative
Strong communication skills, including the ability to speak clearly and to relate effectively with people from diverse backgrounds
Ability to carry out functions professionally
Excellent customer service skills to ensure high degree of customer satisfaction
Highly energetic, confident, reliable, punctual, and proactive individual
Ability to give attention to detail and perform tasks accurately
Strong knowledge of and ability to use Microsoft Office and computer.