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Urgent! Customer Service Manager Job Opening In Central Singapore Community Development Council – Now Hiring SAGE HEALTHCARE PTE LTD



Job description

Overall Responsibility
The Customer Service Manager may be expected to work at various levels, from direct liaison with management to the front end of the business dealing directly with principals and customers.

You are expected to understand our customers' requirements and exceed their expectations whenever possible.

The main aim is to provide operational efficiency with the goal of attaining excellent customer service.

Essential Functions

Customer Service Manager is to ensure that the team delivers the highest standards of service to customers at all times in order to maximize customer satisfaction.

  • Lead and manage a team of Customer Service Executives
  • Attend to customers who call-in with enquiries, quotations, complaints or directing them to the appropriate salesperson.

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.

  • Follow up to ensure that appropriate actions are taken on customers' requests.

  • Assist salespersons to prepare quotations for customers.

  • Process sales orders, delivery orders and tax invoices.

  • Provide delivery status or updates of customers' orders, coordinate changes if necessary.

  • Update changes in customers' information
  • Update inventory records, customers' sales records and price change information.

  • Coordinate with accounts department for debit/credit notes and goods return.

  • Coordinate with store for collection and delivery of goods.

  • Procurement planning, issue Purchase Orders and update outstanding purchase order
  • Provide basic financial data entry support when required.

  • Supporting the team and business partners in their commercial activities.

  • To support tasks associated with sales and marketing in generating and supporting sales.

  • Manage local marketing activities such as exhibitions, advertisements, contact to agencies etc.

  • Perform any other Ad Hoc projects and assignments as and when required.


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10951 jobs in Singapore and 9840 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Service Manager Job?

    Great news! is currently hiring and seeking a Customer Service Manager to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SAGE HEALTHCARE PTE LTD adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Customer Service Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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  • Interview Tips for Customer Service Manager Job Success
    SAGE HEALTHCARE PTE LTD interview tips for Customer Service Manager

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    Before the Interview:
    • Research: Learn about the SAGE HEALTHCARE PTE LTD's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
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    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
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    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

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