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Urgent! Customer Service Manager (Contact Centre) Job Opening In Singapore, Singapore – Now Hiring MISTER MOBILE HOUGANG PTE. LTD.
Overview
With 14 years in the industry, Mister Mobile is Singapore’s trusted leader in mobile services.
Our vision is to empower people through technology and provide exceptional service.
We offer top trade-in prices and rigorously inspected new and used devices.
Our warm and friendly team fosters a culture of care and collaboration, ensuring that every customer experience is met with a personal touch.
As a market leader in the mobile service provider industry, we have obtained ISO certification and CaseTrust accreditation as well as a Carousell InstantBuy Award.
We have also received more than 15,000+ positive reviews on our services.
As a fast-growing company, we cultivate a collaborative and inclusive workplace.
We prioritize employee development and uphold key values such as innovation, customer satisfaction, and teamwork while offering opportunities for career growth and mentorship.
Profile:
We are seeking a proactive, results-driven Customer Service Manager (CS Manager) to lead our Customer Service Sales (CSS) team.
This role is critical in delivering exceptional customer experiences while driving sales growth.
The ideal candidate will combine a customer-centric approach with a strong commercial mindset, and possess the capability to structure and optimize service processes in line with business objectives.
Responsibilities
Customer Feedback and Resolution Management
Monitor and respond promptly and professionally to customer complaints across platforms including Google Reviews, social media, and direct online inquiries.
Develop and implement strategies to enhance customer satisfaction and proactively address recurring concerns.
Leverage service recovery and customer interactions as opportunities to strengthen relationships and drive incremental sales.
Team Performance & KPI Achievement
Lead and inspire the CSS team to deliver on KPIs such as response time, resolution rate, customer satisfaction, and sales conversion.
Build a sales-driven culture that encourages upselling, cross-selling, and value-added interactions.
Drive performance through regular reviews, coaching, and continuous skills development.
Process Optimization & Workflow Structuring
Streamline and enhance sales and customer service processes to drive efficiency, scalability, and operational excellence.
Leverage data-driven insights to identify gaps, recommend improvements, and implement best practices, while collaborating with cross-functional teams to address root causes and drive continuous improvement.
Standardize workflows to ensure consistency, reliability, and quality across all digital customer touchpoints including live chat, email, and social platforms.
Project Management & Business Alignment
Manage CSS-related project requirements and ensure execution aligns with overall company goals.
Partner cross-functionally with Marketing, Product, Logistics and Operations to optimize the end-to-end customer journey.
Capture customer pain points and translate them into strategic insights that enable cross-business units to enhance systems and service delivery.
Qualifications
Bachelor’s degree in any discipline.
Minimum 3 years’ experience in customer service or sales leadership, preferably within telecommunications, retail, or e-commerce.
Proven ability to achieve KPIs and drive revenue growth.
Strong capabilities in process optimization, team leadership, and workflow management.
Excellent command of written and spoken English.
Proficiency in Mandarin is advantageous.
Able to lead and collaborate effectively with a remote team of up to 30 customer service representatives based outside Singapore.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! MISTER MOBILE HOUGANG PTE. LTD. is currently hiring and seeking a Customer Service Manager (Contact Centre) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Manager (Contact Centre) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MISTER MOBILE HOUGANG PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Manager (Contact Centre) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Manager (Contact Centre) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Manager (Contact Centre) interview at MISTER MOBILE HOUGANG PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MISTER MOBILE HOUGANG PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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