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Customer Service Manager Job Opening In North East Community Development Council – Now Hiring PrimusTech Pte. Ltd.


Job description

Customer Success Manager Job Description

You will be working closely with one of the most forward-looking Built Technology organizations in the APAC region.

We are seeking a Customer Success Manager to focus on account management for our AI-powered building management solution.

As a key member of our customer success team, you'll be responsible for ensuring our customers achieve their desired outcomes and maximizing their long-term value.

Key Responsibilities:

  • Account Management: Own the end-to-end relationship for assigned customer accounts.

    Develop and execute strategic account plans that align with customer goals and ensure satisfaction, retention and growth.

  • Relationship Management: Build and maintain strong, trusted relationships with key stakeholders and decision-makers across customer organizations.

    Act as a strategic advisor understanding their goals, pain points, challenges, and requirements to align our solutions with their business objectives.

  • Solution Adoption and Enablement: Guide customers through onboarding, product adoption, and value realization.

    Deliver training, share best practices, and support ongoing usage of the platform to ensure customers derive maximum value.

  • Issue Resolution and Escalation: Serve as the main point of contact for customer inquiries.

    Proactively manage and resolve issues in a timely and professional manner, coordinating with technical and product teams when necessary.

  • Customer Advocacy and Feedback Loop: Gather and provide feedback to internal teams on customer needs, preferences, and pain points, informing product development, contributing to continuous product improvement and customer experience enhancements.

  • Customer Onboarding & Implementation Project Management:
    Lead and manage the end-to-end onboarding, proof of concept/pilot and implementation projects, ensuring milestones, timelines, and deliverables are met according to agreed plans.

  • Account Expansion & Commercial Growth: Identify growth opportunities within accounts by recognizing use cases, unmet needs, and areas for expansion.

  • Collaborate with Sales and Commercial teams to drive upsells, renewals, and contract expansions.

    Track and improve account health using KPIs such as NRR (Net Revenue Retention), CSAT, and adoption metrics.

Requirements:

  • Proven Customer Success Experience: At least 2-5 years of experience in customer success, account management, or a related field, preferably in the built environment or technology sectors.

  • Strong Relationship Building Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

  • Customer-Centric Mindset: A customer-focused approach, prioritizing customer satisfaction and success above all else.

  • Analytical and Problem-Solving Skills: Ability to analyze customer data, identify trends, and develop solutions to complex problems.

Nice to Have:

  • Industry Knowledge: Familiarity with the built environment sector, including building management, real estate development, and facilities management.

  • Technical Knowledge: Understanding of building management systems, IoT sensors, and other relevant technologies.

  • Data Analysis & Visualization: Proficient in analyzing raw customer or operational data to identify insights and develop compelling use cases.

    Able to translate complex data into clear, actionable visual stories using tools like Tableau or Power BI for effective customer communication and engagement.

What We Offer:

  • Competitive Compensation: Salary, bonus, and benefits package that rewards performance and drives growth.

  • Opportunity for Growth: A fast-growing company with a cutting-edge product, offering opportunities for professional development and advancement.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in North East Community Development Council, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10928 Jobs in Singapore
10928
1808 Jobs in North East Community Development Council
1808
Download Customer Service Jobs Trends in North East Community Development Council and Singapore

Are You Looking for Customer Service Manager Job?

Great news! is currently hiring and seeking a Customer Service Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PrimusTech Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Manager?

Key qualifications for Customer Service Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Manager?

To improve your chances of getting hired for Customer Service Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Manager Job Success

PrimusTech Pte. Ltd. interview tips for Customer Service Manager

Here are some tips to help you prepare for and ace your Customer Service Manager job interview:

Before the Interview:

Research: Learn about the PrimusTech Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Manager interview at PrimusTech Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PrimusTech Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Manager Positions

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