Responsibilities
Supervise production planning activities with focus on customer order fulfilment, on-time delivery and related logistics support.
Study and reduce process cycle time.
Manage customers’ expectations by clearly communicating team's commitment to customer and providing prompt updates to customers.
Proactively attend to customer’s request/feedbacks and challenges in a professional manner.
Monitor orders on regular basis and assist in forecasting for Planners through regular meetings.
Obtain and share customers’ feedback with colleagues and other departments to improve product and service.
Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously.
Manage the operational sales activities through Outstanding Order Report with Customers.
Perform any other related tasks as assigned.
Knowledge, Skills & Abilities
Knowledge in production planning and experience in MRP system will have an added advantage.
Excellent communication and interpersonal skills to collaborate effectively with multiple stakeholders.
Able to stay calm, work well under pressure and manage feedback.
Has initiative, is organized and able to meet delivery schedule.
Education
Minimum Diploma / Degree in Industrial Engineering / or related discipline.
Experience
Minimum 5 years of relevant experience in Manufacturing/Engineering industry.
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