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Urgent! Customer Service Manager Job Opening In Singapore, Singapore – Now Hiring REERACOEN RECRUITMENT

Customer Service Manager



Job description

Overview

  • Salary

    50,000 THB ~ 60,000 THB

  • Industry

    Logistics

  • Job Description

    A global logistics company is looking for an experienced Customer Service Manager to lead and develop the customer service team.

    This role will focus on improving operational efficiency, maintaining service quality, and driving continuous improvement initiatives aligned with the company’s global standards.

    - Lead and manage the customer service team to achieve operational and service excellence.
    - Monitor productivity, KPIs, and team performance; adjust headcount and structure as needed.
    - Ensure customer satisfaction through effective communication, timely delivery, and issue resolution.
    - Handle customer complaints and coach team members on best practices for service recovery.
    - Conduct annual appraisals, set goals, and develop training and development plans.
    - Collaborate with Head Office, overseas branches, and internal departments to align on operational goals.
    - Manage and improve key processes, ensuring compliance with shipping regulations and internal policies.
    - Lead and support strategic projects that contribute to the company’s growth and service innovation.
    - Maintain updated customer profiles and ensure all requirements are accurately processed.
    - Create and maintain a positive, motivated, and collaborative team environment.

  • Qualifications

  • Requirement

    - Bachelor’s degree in Business, Management, or related field.
    - 8–10 years of experience in Customer Service management within the Shipping or Logistics industry.
    - Proven experience in leading teams and managing performance.
    - Strong understanding of shipping processes, procedures, and regulations.
    - Excellent leadership, coaching, and interpersonal skills.
    - Strong organizational and problem-solving abilities.
    - Proficient in project management and performance improvement.
    - Fluent in English (spoken and written).
    - Computer literate, with the ability to produce analytical reports and data insights.

  • English Level

    Level 3 - Business Level

  • Other Language

    English

  • Additional Information

  • Benefit

    - Health insurance & Life insurance
    - Performance bonus

  • Working Hour

    08:30 ~ 18:30

  • Holiday

    Sat - Sun

  • Job Function

    Customer Support


  • Required Skill Profession

    Operations Specialties Managers



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      Unlock Your Customer Service Potential: Insight & Career Growth Guide


    • Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Service Manager Job?

      Great news! is currently hiring and seeking a Customer Service Manager to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at REERACOEN RECRUITMENT adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for Customer Service Manager Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Customer Service Manager?

      Key qualifications for Customer Service Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Customer Service Manager Job Success
      REERACOEN RECRUITMENT interview tips for Customer Service Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the REERACOEN RECRUITMENT's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Service Manager interview at REERACOEN RECRUITMENT, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the REERACOEN RECRUITMENT's products or services and be prepared to discuss how you can contribute to their success.

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