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Urgent! Customer Service Manager Job Opening In Singapore, Singapore – Now Hiring REERACOEN RECRUITMENT
Overview
Salary
50,000 THB ~ 60,000 THB
Industry
Logistics
Job Description
A global logistics company is looking for an experienced Customer Service Manager to lead and develop the customer service team.
This role will focus on improving operational efficiency, maintaining service quality, and driving continuous improvement initiatives aligned with the company’s global standards.
- Lead and manage the customer service team to achieve operational and service excellence.
- Monitor productivity, KPIs, and team performance; adjust headcount and structure as needed.
- Ensure customer satisfaction through effective communication, timely delivery, and issue resolution.
- Handle customer complaints and coach team members on best practices for service recovery.
- Conduct annual appraisals, set goals, and develop training and development plans.
- Collaborate with Head Office, overseas branches, and internal departments to align on operational goals.
- Manage and improve key processes, ensuring compliance with shipping regulations and internal policies.
- Lead and support strategic projects that contribute to the company’s growth and service innovation.
- Maintain updated customer profiles and ensure all requirements are accurately processed.
- Create and maintain a positive, motivated, and collaborative team environment.
Qualifications
Requirement
- Bachelor’s degree in Business, Management, or related field.
- 8–10 years of experience in Customer Service management within the Shipping or Logistics industry.
- Proven experience in leading teams and managing performance.
- Strong understanding of shipping processes, procedures, and regulations.
- Excellent leadership, coaching, and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Proficient in project management and performance improvement.
- Fluent in English (spoken and written).
- Computer literate, with the ability to produce analytical reports and data insights.
English Level
Level 3 - Business Level
Other Language
English
Additional Information
Benefit
- Health insurance & Life insurance
- Performance bonus
Working Hour
08:30 ~ 18:30
Holiday
Sat - Sun
Job Function
Customer Support
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! REERACOEN RECRUITMENT is currently hiring and seeking a Customer Service Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at REERACOEN RECRUITMENT adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Manager interview at REERACOEN RECRUITMENT, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the REERACOEN RECRUITMENT's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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