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Urgent! Customer Service Manager Job Opening In Singapore, Singapore – Now Hiring Safran Group
Overview
Summary/Objective
To provide effective support to the Company's key accounts.
Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.
Responsibilities
Develop relationships, along with having a pro-active approach with customers & understanding their requirements.
Provide a single point of contact for key accounts and escalate any issues as appropriate.
Offer support for operational changes along with communicating the impact of change to management.
Ensure that service to the customer is always of the highest standard and quality.
Support all day-to-day material requests, from the point of Quote to Sale and remittance.
Manage and report on all contract performance data.
Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
Review and monitor repair work sent to the customer.
Oversee customer consignment contracts with support from relevant product manager.
Travel
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Competencies
Flexible
An excellent communicator
Professional
Ambitious / Driven
Conscientious
Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.
Has excellent interpersonal, communication, organizational, and time management skills
Has a professional and flexible approach
Ability to effectively problem solve and use initiative.
Required Education and Experience
Bachelor's degree from an accredited university or college & at least 3 additional years ofcustomer/contract management experience
Or
at least 5 + years of customer/contract management experience
Preferred Education and Experience
3+ years' customer support experience.
3+ years' experience in the aviation industry.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10979 jobs in Singapore and 9023 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Safran Group is currently hiring and seeking a Customer Service Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Safran Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Manager interview at Safran Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Safran Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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