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Urgent! Customer Service Job Opening In North East Community Development Council – Now Hiring Aim Recruit Consultancy Pte Ltd



Job description

Information:

  • Salary range: $3,000 - $3,800
  • Working hours: Mon-Fri, 9am -5.30pm; Alternate Sat, 9am -1pm

  • Customer Sevice Executive (Import)

  • Contact point for Airfreight Import, to manage customers for movement of import shipments.

  • Follow up on urgent shipments & liaise with stakeholder (Warehouse / Operations / Billing / Sales)
  • Ensure that customers' expectations are being met and mapped in SOP
  • Regular Business Review with Customers (MBR /QBR)
  • Perform process including Billing and follow up on billing disputes.

  • Good written and communication in English and proficient in MS Excel

2.

Customer Sevice Officer/Executive (Export)

  • Attend calls and provide flight details to customer upon receiving booking within the SLA.

  • Check on Export Documents accordance to compliance and Airfreight rates apply is correctly.

  • Apply export permit and other export custom documents processed on timely manner
  • Monitor onboard status and informed customer on any abnormality.

  • Liaise with departments to address the concern (Ops , Warehouse , Traffic , planning team)
  • Update on new changes / requirement by airlines or governmental requirement
  • Ensure monthly customer report is submitted.

  • Billing Executive (Air Freight)

  • Generate invoices to customers and review client accounts and billing histories.

  • Correct billing errors/discrepancies and Input billing data into billing system.

  • Maintain records of transactions, invoices, and payment histories.

  • Track and monitor client payments, and follow up on overdue payments.

  • Resolve client billing inquiries/disputes and address their concerns.

  • Assist clients with setting up payment plans to resolve related to their invoices.

  • Prepare regular reports on billing & payment status and assist in reconciling accounts receivable.

  • Maintain records and prepare financial reports, assist in audits by providing documentation.

  • 'O'Level/ITE/Diploma/Dgree in any discipline with 2 years relevant experience.

Interested applicants, send in your updated resume by clicking Apply Now.

Lin Weikang
EA Personnel No: R
EA License No: 23C1894


Required Skill Profession

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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in North East Community Development Council, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in North East Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10979 jobs in Singapore and 1808 jobs in North East Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Service Job?

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  • The Work Culture

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    • 7. Obeying Singapore laws and regulations
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