RESPONSIBILITIES
1.
Handle and manage customer shipment requests, ensuring clear and prompt communication.
2.
Coordinate with customers to finalise booking processes and accurately update details into the system.
3· Address and resolve customer requests related to:
4.
Monitor booking status and ensure timely updates are provided to customers.
5.
Liaise with depot operations, trucking, and shipping partners to ensure smooth container movement and turnaround.
6.
Maintain accurate records of bookings, service requests, and follow-ups in the system.
7.
Escalate operational issues (e.g. container damages, delays, or disputes) to the relevant departments for timely resolution.
8.
Provide proactive support to customers by anticipating needs and offering solutions.
9.
Ensure compliance with company policies, industry regulations, and customer service standards.
10.
Support ad hoc administrative and operational tasks as assigned by the Customer Service Manager.
JOB REQUIREMENTS
1.
Minimum 1–2 years of experience in shipping, freight forwarding, or related industries (strongly preferred).
2.
Familiarity with export, import, and transshipment regulations and requirements will be an advantage.
3.
Strong communication, problem-solving, and coordination skills.
4.
Ability to work independently while being a strong team player.
Working hours
· Monday – Friday: 8am – 5pm
· Saturday: 8am – 12pm
Working Location
· Tuas Avenue 6
Reporting Manager
· CS Manager