Job Info:
- Basic salary up to $4,300 + Variable Bonus
- 5.5-day work week (alternate Saturdays off); regular office hours
- Located in the West region, with company transport provided from Jurong East
- Third-Party Logistics (3PL) Company; MNC
- Candidates with experience in similar roles are welcome to apply for this team-lead opportunity and career growth
Job Responsibilities:
- Support the Manager in implementing strategies to improve customer service and billing efficiency.
- Lead and supervise the customer service team.
- Drive changes to meet quality standards and contractual KPIs.
- Handle customer inquiries, provide accurate and timely responses, and maintain strong relationships.
- Manage key operational processes to ensure smooth execution.
- Prepare and analyze reports on service and billing performance.
- Collaborate with IT and vendors to implement WMS and SAP process changes.
- Assist with monthly accruals and billing activities, ensuring KPIs are achieved.
- Monitor debtor aging and recommend recovery actions.
- Ensure compliance with company policies, procedures, and safety standards.
- Perform other duties as assigned.
Job Requirements:
- Minimum diploma in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
- At least 5 years of experience in customer service or shipping documentation within a 3PL environment.
- Hands-on experience with TradeNet and customs procedures.
- Proficiency in WMS, SAP, and Microsoft Office.
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RK Recruitment Pte Ltd | EA License No.: 20C0280
Ian Gan Zhi Shen | EA Personnel No.: R