Urgent! Customer Service Job Opportunity in North West Community Development Council, Singapore – Now Hiring Sirtex Medical Singapore Pte Ltd

SCOPE:

This position is responsible for overseeing daily office operations and providing administrative and customer service support to APAC Customer Service team.

The role requires coordination across departments, ensuring operational efficiency, regulatory compliance and high-quality customer interactions.

RESPONSIBILITIES / AUTHORITIES:

Customer Service

Maintain and update customer records in SAP in coordination with the commercial team and clients, ensuring data accuracy.

Perform master data creation and management in SAP in line with internal standards.

Support the end-to-end order fulfilment process, including order entry, confirmation, and communication with internal teams and external customers.

Coordinate with Operations for accurate preparation of shipping documents and ensure regulatory compliance.

Provide general administrative assistance to the Customer Service team.

Maintain organized filing systems and records for the Customer Service Department.

Office Administration

Oversee daily office operations, including visitor management, meeting room bookings, office supplies, mail handling, and courier services.

Perform routine office errands and assist other departments with local administrative tasks as needed.

Manage office facilities and utilities, including vendor coordination, maintenance services, service contracts, and licenses.

Serve as the key point of contact for the landlord and represent the office in briefings, fire drills, and HSE matters.

Act as the Site Coordinator for Health, Safety, and Environmental (HSE) compliance.

Work Schedule:

Tuesday to Thursday, 8:30 AM – 5:30 PM (On-Site)

EDUCATIONAL PREREQUISITES AND SKILL REQUIREMENTS:

Diploma in Business Management or a related field

Minimum 3 years of relevant administrative or customer service experience, preferably in the medical device industry.

Some experience in SAP and proficiency in Microsoft Office.

Good written and verbal communication skills in English and Chinese.

Adaptable, detail-oriented, and able to work independently in a fast-paced environment.

Collaborative team player with a mature and professional attitude

Required Skill Profession

Sirtex Medical Singapore Pte Ltd interview tips for Customer Service

Here are some tips to help you prepare for and ace your Customer Service job interview:

Before the Interview:

Research: Learn about the Sirtex Medical Singapore Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service interview at Sirtex Medical Singapore Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sirtex Medical Singapore Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

Customer Service

SCOPE:

REPORTING RELATIONSHIP:

RESPONSIBILITIES / AUTHORITIES:

EDUCATIONAL PREREQUISITES AND SKILL REQUIREMENTS: