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Urgent! Customer Service Officer (2200, Telco, Front Facing) Job Opening In North East Community Development Council – Now Hiring RecruitFirst Pte. Ltd

Customer Service Officer (2200, Telco, Front Facing)



Job description

1 year contract (renewable) Immediate starter preferred
East (HQ) 9:00am to 6:00pm, Monday to Friday
Service Centre (other locations - east/central/ etc) - 11:00am to 7:00pm, Monday to Friday
Salary: $2200 basic * note that the staff will be rostered to go service center (lucky plaza/ pasir ris/ one more TBC)**

Roles:

  • Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media
  • Providing accurate and timely information about the company's products or services
  • Resolving customer issues efficiently and in a friendly manner
  • De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
  • Document/ update the Q&A depository to ensure the knowledge is updated with standard answers/ future reference
  • Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
  • Provide weekly report – SLA, key queries, new escalation/ topics from customer queries

Qualities and Skills:

  • Previous experience working in a customer-facing role/ contact centre/ telemarketing
  • Proficiency in using a computer, ability to quickly learn how to use different software
  • Process-oriented and customer-oriented mindset

**Interested applicants, please send your resume to (at) or click Apply Now below

Alicia Lim Si Le
R
EA License No. 13C6342
Only shortlisted candidates will be contacted.Thank you
RecruitFirst is Hiring You'll be deployed to the above.**


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