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Customer Service Officer and Community Builder Job Opening In Singapore, Singapore – Now Hiring Mother and Child


Job description

Mother and Child is dedicated to supporting mothers and their families by providing high-quality products, resources, and a vibrant community.

We believe in the power of community and social connection to enhance the parenting journey.

We are looking for a passionate and multi-talented individual to join our team as a Customer Service Officer and Community Builder.

Job Summary:

The ideal candidate will wear multiple hats, focusing on customer service and community building.

This role is essential in ensuring our customers are well-supported and our community is engaged and thriving.

We seek a collaborative team player who can work effectively with various departments to achieve our mission.

Key Responsibilities:

Customer Service:

  • Provide exceptional customer service through various channels including email, phone, and social media.

  • Resolve customer inquiries and complaints in a timely and professional manner.

  • Maintain detailed records of customer interactions and feedback.

  • Collaborate with other departments to address customer needs and improve service delivery.

Community Building:

  • Develop and implement strategies to foster a strong and supportive community for mothers and their families.

  • Organize and manage online and offline events, including webinars, workshops, and meetups.

  • Engage with community members regularly to understand their needs and interests.

  • Work closely with the marketing and product teams to align community initiatives with company goals.

Qualifications:

  • Passion for supporting mothers, babies and families.

  • Proven experience in customer service and community building.

  • Excellent communication and interpersonal skills.

  • Strong organizational and multitasking abilities.

  • Proficiency with community management tools and platforms.

  • Ability to work independently and as part of a team.

  • Strong teamwork skills and ability to collaborate with various departments.

Preferred Skills:

  • Experience with event planning and coordination.

  • Familiarity with CRM software and customer service best practices.

  • Knowledge of digital marketing trends.

  • Empathy, patience, and a positive attitude.

What We Offer:

  • Competitive salary and benefits package.

  • A supportive and dynamic work environment.

  • Opportunities for professional growth and development.

  • The chance to make a meaningful impact on the lives of mothers and their families.

Mother and Child is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10951 Jobs in Singapore
10951
9008 Jobs in Singapore
9008
Download Customer Service Jobs Trends in Singapore and Singapore

Are You Looking for Customer Service Officer and Community Builder Job?

Great news! is currently hiring and seeking a Customer Service Officer and Community Builder to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mother and Child adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Officer and Community Builder Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Officer and Community Builder?

Key qualifications for Customer Service Officer and Community Builder typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Officer and Community Builder?

To improve your chances of getting hired for Customer Service Officer and Community Builder, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Officer and Community Builder Job Success

Mother and Child interview tips for Customer Service Officer and Community Builder

Here are some tips to help you prepare for and ace your Customer Service Officer and Community Builder job interview:

Before the Interview:

Research: Learn about the Mother and Child's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Officer and Community Builder interview at Mother and Child, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mother and Child's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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