- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Service Officer.
Urgent! Customer Service Officer Job Opening In Bishan New Town – Now Hiring Lumens Pte Ltd
About Us
Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore.
We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing.
As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.
Your Role on Our Journey
The Customer Service Officer operates within a 24-hour operations centre, providing vital support and coordination for both customers and drivers.
This role involves managing a high volume of inquiries and issues, ensuring seamless communication, and delivering exceptional service to uphold the company's standards of safety, reliability, and customer satisfaction.
Your Day-to-Day Adventures
Handle customer inquiries related to bookings, cancellations, technical enquiries and general information.
Manage incident response, including accidents, breakdowns, and other emergencies, ensuring timely and effective resolution.
Assist drivers with route planning, scheduling, and operational updates.
Assign upcoming jobs based on driver availability, location, and qualifications.
Communicate with drivers regarding new bookings, changes, or cancellations.
Assist drivers with operational issues such as route guidance, customer queries, or vehicle breakdowns.
Document all interactions, bookings, cancellations, incidents, and resolutions accurately in the management system for tracking purposes.
Respond promptly to driver calls regarding vehicle issues, accidents, breakdowns, or emergencies.
Provide drivers with necessary support, instructions, and safety information.
Coordinate with internal and/or external parties when required
Monitor driver compliance with operational policies and safety protocols
Address customer complaints, resolve issues, and ensure a high level of customer satisfaction.
What Makes You a Perfect Fit
Strong communication and interpersonal skills
Ability to remain calm and professional under pressure is a must
Good problem-solving and conflict resolution skills
Ability to multitask and prioritize in a fast-paced environment
Knowledge of local roads, traffic regulations, and safety procedures will be a bonus
Night Owl – Working Hours: 5 Days Rostered
10:00 PM – 7:00 AM and 5:00 PM – 2:00 AM
Ready to Drive the Extra Mile?
Send your resume that showcases your unique spark to us today.
If your journey aligns with ours, we'll get in touch soon
✨ Smart • Intelligent • Private • Secure
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Bishan New Town, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Bishan New Town, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 120 jobs in Bishan New Town. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Lumens Pte Ltd is currently hiring and seeking a Customer Service Officer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Officer Jobs Bishan New Town.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Lumens Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Officer Jobs Singapore varies, but the pay scale is rated "Standard" in Bishan New Town. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Officer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Officer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Officer interview at Lumens Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Lumens Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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