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Customer Service Officer Job Opening In Bugis – Now Hiring BUZUD (Roffe International Holdings Pte Ltd)


Job description

BUZUD is a leading healthcare and medical technology company based in Singapore, specializing in innovative home-based medical devices, including Continuous Glucose Monitoring Systems (CGMS).

Committed to improving healthcare accessibility and affordability, we collaborate with healthcare professionals, partners, and consumers to deliver trusted and effective solutions.



Position Overview


We're looking for passionate Customer Service Officers to join our team as the first point of contact for our valued customers.

You'll play a vital role in delivering outstanding service, addressing customer inquiries, and supporting both our sales and operations teams.

If you're empathetic, detail-oriented, and driven to create positive experiences, we'd love to hear from you.



Key Responsibilities

  • Handle customer inquiries via phone, email, and in person with professionalism and care
  • Provide product and technical support for BUZUD's medical devices, including CGMS
  • Assist with order processing, returns, warranty claims, and after-sales support
  • Manage complaints, service requests, and feedback efficiently and within set timelines
  • Collaborate closely with Sales, Operations, and Technical Support teams to resolve issues
  • Maintain accurate customer data and interaction records in the CRM system
  • Support retail events, roadshows, and in-store service as needed
  • Ensure compliance with internal policies, PDPA, and healthcare regulations
  • Contribute to the continuous improvement of customer service processes and SOPs


Requirements

  • Diploma in Business, Customer Service, Healthcare, or a related field
  • Prior experience in customer service, preferably in healthcare, retail, or medical devices
  • Strong communication and interpersonal skills; fluency in English (Mandarin, Malay, or Tamil is a plus)
  • Proficient in Microsoft Office and CRM/customer management systems
  • Ability to multitask and handle challenges calmly and effectively
  • A genuine customer-first mindset and a passion for helping people


What We Offer

  • Competitive salary package
  • Comprehensive training and product knowledge development
  • Career growth opportunities within BUZUD's expanding operations
  • A supportive, collaborative, and inclusive team environment

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Bugis, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10979 Jobs in Singapore
10979
16 Jobs in Bugis
16
Download Customer Service Jobs Trends in Bugis and Singapore

Are You Looking for Customer Service Officer Job?

Great news! is currently hiring and seeking a Customer Service Officer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BUZUD (Roffe International Holdings Pte Ltd) adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Officer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bugis. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Officer?

Key qualifications for Customer Service Officer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Service Officer Job Success

BUZUD (Roffe International Holdings Pte Ltd) interview tips for Customer Service Officer

Here are some tips to help you prepare for and ace your Customer Service Officer job interview:

Before the Interview:

Research: Learn about the BUZUD (Roffe International Holdings Pte Ltd)'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Final Thought:

To prepare for your Customer Service Officer interview at BUZUD (Roffe International Holdings Pte Ltd), research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BUZUD (Roffe International Holdings Pte Ltd)'s products or services and be prepared to discuss how you can contribute to their success.

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