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Urgent! Customer Service Officer Job Opening In Central Singapore Community Development Council – Now Hiring THE SWATCH GROUP S.E.A. (S) PTE LTD



Job description

You will support customer care team to provide professional & efficient service in handling enquiries on our brand product repairs/services and units from both walk-in and call-in customers.

In this role, you will:

Customer Care Support

Ensure smooth and effective operations of the front line counters at all times and the image & customer's confidence of the Company and brands are maintained.

Manage issue/problems on product and service quality.

Follow-up on open/outstanding issues with appropriate problem solving solutions with the timeframe.

Stand in/relief at the service counters and provide all necessary administrative duties when the need arises.

Monitor waiting time in service centre.

Customer Fulfilment

Order, pick, pack and dispatch customer parts and accessories for internal/external orders and repair jobs.

Order, pick parts and accessories for customer repair

Check incoming shipment and update on system.

Stock-in and placed stock/parts into the correct bins and storage location.

Prepare, pack, arrange and send/receive incoming/outgoing repair shipment.

Perform cyclical stock-take to ensure stock accuracy and perform stock adjustment

Operating System Management

Understand the operating system and able to coach team members on new processes.

Handle simple minor hiccups when necessary.

Take initiative to contact the IT Dept for immediate assistance when the need arises.

Others

Ensure proper documentation and filing according to system.

Assist in any other relevant tasks as & when required related to customer service division.


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at THE SWATCH GROUP S.E.A. (S) PTE LTD adheres to the cultural norms as outlined by Expertini.

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    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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    THE SWATCH GROUP S.E.A. (S) PTE LTD interview tips for Customer Service Officer

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    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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