Customer Service Officer (Defects Management) | UP 3000 | 1 Year

Duration: 12 months

Working Location: Tanjong Katong / Bukit Batok

Job Summary:

This role provides a professional TOP handover experience for our customers and to assist in the timely rectification of defects/resolve of customers' complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.

Responsibilities:

• Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.
  
  
• Conduct quality inspection of 100% of the units to identify defects for rectification, certify unit readiness for handover prior to Notice to Take Possession being served by ensuring that home units handed over to home buyers are in good condition.
  
  
• Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.
  
  
• Assist in the resolution of owners' complaints arising from defects and other area and ensure Owners' complaints resolved satisfactorily.
  
  

Requirements:

• Minimum Diploma in Real Estate/Building
• Minimum 2 – 3 years in real estate and customer service
• Good written and verbal communications skills
• Good organizational and problem- solving skills
• Adaptable to new and changing situations

Interested candidates who wish to apply for the advertised position, please click on Apply Now.

We regret to inform that only shortlisted candidates will be notified.

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R Mary Joyce Ong)