Duration: 1 year
Location: Jurong East
Working Hour: Monday - Sunday 8am - 6pm/ 10am - 8pm (5 days shift work)
Responsibilities:
- Collaborate with vendors to design and deliver modular training for various topics.
- Support training calibration and ensure knowledge retention.
- Generate reports, maintain dashboards, and track vendor productivity.
- Work closely with Operations Managers to manage daily workflow and updates.
- Brief team members on new information and processes in a timely manner.
- Handle and manage high-priority customer cases.
- Monitor and improve the productivity, performance, and service quality of the Contact Centre team.
- Support projects aimed at enhancing customer experience.
- Train, guide, and mentor the Contact Centre team to ensure consistent results and service standards.
- Ensure accurate and timely communication of updates to all stakeholders.
- Provide constructive feedback and recommendations for process improvements.
Requirements:
- Diploma / A-Level / Degree in any discipline.
- At least 3 years of relevant experience in a similar role preferred.
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office applications.
- Self-motivated, independent, and able to take initiative.
- Flexible to work shifts, weekends, and public holidays when required.
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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg.
R So Man Xin