Job Highlights
Attractive remuneration
Collaborative environment with supportive colleagues and managers
Professional development
Job Description
The Write Connection is a premier learning centre in Singapore.
Our
Customer Service Officers (Full time)
are among the best in the industry as we hold them to high standards to deliver premium service to our customers.
Work Hours
Full-time employees must work a 5-day week, including a weekend.
Your work schedule is pegged to the center's operation hours and operational needs.
As a general rule, you will work the following hours:
Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
1 weekday off; 1 rest day
+/- 2-hour meeting per week
Work Location (Woodlands / Jurong)
Work location is subject to operational needs.
You need to be comfortable with travelling to branches around Singapore.
Job Responsibilities
Sales and Customer Service
Explain our courses, education philosophy and pedagogy to potential customers
Promote TWC programmes to potential and existing customers
Build relationships with our customers
Handle phone and email queries effectively and promptly
Perform and manage sales transaction effectively and promptly
Administrative Duties
Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
Responsible for center's inventory and simple logistics
Other administrative and ad hoc duties, e.g. filing documents
Job Requirements
Have minimum GCE 'A' levels or Diploma qualifications
Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
Able to display effective and efficient customer service abilities
Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
Willing to be trained according to TWC ethos and SOPs
Able to work independently and also a team player
Open to be deployed at other centers due to work exigencies
What we offer
Competitive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.
Staff Benefits
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon completing 1 year of service.
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (20% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
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