Job Descriptions
Provide face-to-face and/or virtual counselling to members of public (MoP) on specified addictions
Understand the emotional, social, psychological and other aspects of the MOPs situation and circumstances
Coordinate and liaise with relevant stakeholders to ensure all related matters are followed up and resolved.
Enter details of all the interactions accurately in the designated interaction management system.
Maintain good soft skills throughout their interactions with Ptcp or MoP
Follow up on cases that have been forwarded to POCs/external stakeholders and ensure that resolution is being provided to MoP
Fully comply with SOP on the role without defaults as stipulated in the client’s requirements.
Job Requirements
Good communication skills in English and/or other local languages – Mandarin / Malay / Tamil / Dialects
Proficient in Microsoft Office applications
Ability to handle difficult interactions in a professional manner
Firm yet empathetic individuals who have a passion for the reformation of addicts or those affected by the addictions
Preferably have face-to-face counselling / coaching / mentoring experience
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