Customer Service Officer

Key Responsibilities

1. Business & Operations Performance

2. Prepare financial performance reports for assigned programs.
   
   

3. Represent the company in client business and operations reviews, co-leading alongside the Program Manager.
   
   

4. Work with clients on new initiatives and close performance gaps.
   
   

5. Customer Service

6. Provide proactive and responsive communication to client queries.
   
   

7. Collaborate with internal stakeholders to maintain service excellence.
   
   

8. Operations & Order Fulfilment

9. Track and monitor clients' KPIs, resolving gaps with internal teams (Logistics, Production, Quality).
   
   

10. Ensure orders are processed on time and shipments are picked up promptly with freight forwarders

11. Billing & Projects

12. Ensure timely and accurate billing to clients.
    
    

13. Participate in projects assigned by the Program Manager.
    
    

Requirements (Must-Have)

• Diploma/Degree in Supply Chain & Logistics Management, Operations Management, or Engineering (Industrial Engineering preferred).
  
  
• At least 2 years' experience in an operational/3PL environment.
  
  
• Proficiency in MS Office 365 (Excel & PowerPoint).
  
  

Interested candidates please to

Anna Chen Jiaxin -R

Recruit Express Pte Ltd

EA License No: 99C4599