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Urgent! Customer Service Officer Job Opening In North West Community Development Council – Now Hiring CEVA Logistics Singapore Pte Ltd



Job description

About the role

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

Customer Service Support

  • Ensure customer's orders are processed in a timely and accurately manner
  • Ensure reports are submitted on a timely to established customer's schedules
  • Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
  • Liaise and update customer closely to resolve customer orders or shipments related issues

Cycle Count

  • Initial cycle count as per schedule
  • Ensure proper keeping of cycle count sheet for audit trail purpose
  • Be responsible in reconciling all stock discrepancies

Others

  • Inventory Management for Customer's WMS system
  • Ensure all billings are done timely & accurately with all necessary supporting documents
  • Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).

  • Maintain and ensure safe keeping and traceability of relevant customer's document / records
  • Capture and update on all CSD KPI measurement, orders management, and orders' turnaround time metrics etc.

  • Collate and compute the monthly KPI report
  • Achieve & maintain consistent KPI, make suggestions to improve when necessary
  • Additional functions as mandated by Management

QHSE

  • Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
  • Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
  • Ensure the compliance with applicable legal requirements

The successful candidate

  • Preferably Diploma in Logistics or Business Admin
  • Product and system knowledge & MS office skills
  • Customer Service Oriented and Team player


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in North West Community Development Council, Singapore (Graphical Representation)

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  • Are You Looking for Customer Service Officer Job?

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    • 1. Independence
    • 2. Loyalty
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    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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