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Customer Service Officer Job Opening In North West Community Development Council – Now Hiring THE WRITE CONNECTION PTE LTD


Job description

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students.

With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers.

We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence.

As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations.

In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you're passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team.

Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do

Job Responsibilities:

Sales & Leads Management

  • Confidently share information about TWC programmes with current and potential customers to achieve the centre's sales target.

  • Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.

  • Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.

  • Respond to phone, email, and walk-in queries promptly and effectively.

  • Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes' visibility and drive enrolments.

Customer Service

  • Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.

  • Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.

  • Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.

  • Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.

  • Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

  • Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.

  • Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.

  • Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.

  • Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.

  • Provide assistance to teachers and students as needed, ensuring a positive experience for all.

  • Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you'll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance.

Here's what a typical week looks like:

  • Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
  • Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
  • Days Off: Enjoy one weekday and one weekend off each week.

  • Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location (Jurong or Woodlands)

Experience the variety and flexibility of working across multiple locations While your primary work location will be based on operational needs, we value your preferences.

We'll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

  • Minimum GCE 'O' levels qualifications.

  • At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.

  • Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).

  • Strong communication skills in English, both spoken and written, with keen attention to detail.

  • Sales experience or a proven track record of meeting sales targets is an advantage.

  • Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.

  • Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.

  • Positive, approachable, and professional demeanor with excellent listening skills.

  • Ability to work independently while also thriving in a collaborative team environment.

  • Flexibility and willingness to work at different centers based on operational needs.

What we offer:

  • Competitive remuneration
  • Performance-based incentives.

  • Opportunities for professional development and growth within the company.

  • Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

  • Comprehensive Medical and Dental benefits
  • Birthday and Marriage leave
  • Flexi Leave upon completing 1 year of service.

  • Monthly Birthday celebration
  • Team Bonding Activities
  • Exclusive Staff discount for TWC lessons (20% off course fee for children of staff)
  • Exclusive Staff discounts with various participating merchants.

We regret that only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

Job Types: Full-time, Permanent

Pay: $2, $3,200.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Employee discount
  • Health insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Performance bonus

Work Location: In person

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in North West Community Development Council, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10817 Jobs in Singapore
10817
1782 Jobs in North West Community Development Council
1782
Download Customer Service Jobs Trends in North West Community Development Council and Singapore

Are You Looking for Customer Service Officer Job?

Great news! is currently hiring and seeking a Customer Service Officer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at THE WRITE CONNECTION PTE LTD adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Officer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North West Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Officer?

Key qualifications for Customer Service Officer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Officer?

To improve your chances of getting hired for Customer Service Officer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Officer Job Success

THE WRITE CONNECTION PTE LTD interview tips for Customer Service Officer

Here are some tips to help you prepare for and ace your Customer Service Officer job interview:

Before the Interview:

Research: Learn about the THE WRITE CONNECTION PTE LTD's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Officer interview at THE WRITE CONNECTION PTE LTD, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the THE WRITE CONNECTION PTE LTD's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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