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Urgent! Customer Service Officer Offshore (Remote) Job Opening In Singapore, Singapore – Now Hiring Prism+
PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV gaming monitors, aircon, and ceiling fans.
Being part of PRISM+’s elite team of customer service professionals entails excellent problem-solving, communication (both written and oral), and interpersonal skills.
As the face of the company, the customer service officer will be working with various teams to cater to the needs of our customers by answering queries or providing support as deemed necessary.
The role also requires relaying constant feedback from the customers to the appropriate teams to enhance the overall customer experience.
This, in turn, encourages a good teamwork spirit to maintain a positive and harmonious working environment in line with the company’s culture.
Customer service officers are expected to be self-motivated and able to maintain a positive attitude to provide excellent customer care and convert them into advocates for the brand in the long run.
Consequently, various high-level skills relevant to the role will be acquired, which can open up more opportunities in the future.
Overview
Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team
Work with customers in answering their queries and providing them with the necessary support.
Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline.
Maintain a high-quality service standard that falls in line with the company’s customer experience strategy
Data Entry and Management
Reputation Monitoring
Social Media Moderation
Internal and External Liaison
Customer Support
Tech Support
Conflict Management
Good communication skills in both English and Mandarin.
The hourly rate is USD 3.4 per hour
GY differential pay.
Holiday differential pay.
Incentives
Annual Bonus
Paid leaves (Annual, Medical, and Birthday)
Free Prism+ monitor after 6months
Salary increases after 3 and 6 months depending on performance.
Freelancing job, hence, a permanent work-from-home setup.
Great work culture!
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Prism+ is currently hiring and seeking a Customer Service Officer Offshore (Remote) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Officer Offshore (Remote) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Prism+ adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Officer Offshore (Remote) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Officer Offshore (Remote) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Officer Offshore (Remote), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Officer Offshore (Remote) interview at Prism+, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Prism+'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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