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Urgent! Customer Service Officer Offshore (Remote) Job Opening In Singapore, Singapore – Now Hiring Prism+

Customer Service Officer Offshore (Remote)



Job description

PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV gaming monitors, aircon, and ceiling fans.


Being part of PRISM+’s elite team of customer service professionals entails excellent problem-solving, communication (both written and oral), and interpersonal skills.


As the face of the company, the customer service officer will be working with various teams to cater to the needs of our customers by answering queries or providing support as deemed necessary.


The role also requires relaying constant feedback from the customers to the appropriate teams to enhance the overall customer experience.

This, in turn, encourages a good teamwork spirit to maintain a positive and harmonious working environment in line with the company’s culture.


Customer service officers are expected to be self-motivated and able to maintain a positive attitude to provide excellent customer care and convert them into advocates for the brand in the long run.


Consequently, various high-level skills relevant to the role will be acquired, which can open up more opportunities in the future.


Overview
Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team
Work with customers in answering their queries and providing them with the necessary support.


Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline.


Maintain a high-quality service standard that falls in line with the company’s customer experience strategy
Data Entry and Management
Reputation Monitoring
Social Media Moderation
Internal and External Liaison
Customer Support
Tech Support
Conflict Management
Good communication skills in both English and Mandarin.


The hourly rate is USD 3.4 per hour
GY differential pay.


Holiday differential pay.


Incentives
Annual Bonus
Paid leaves (Annual, Medical, and Birthday)
Free Prism+ monitor after 6months
Salary increases after 3 and 6 months depending on performance.


Freelancing job, hence, a permanent work-from-home setup.


Great work culture!
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Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Service Officer Offshore (Remote) Job?

    Great news! is currently hiring and seeking a Customer Service Officer Offshore (Remote) to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Prism+ adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Customer Service Officer Offshore (Remote) Positions?

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  • What Are the Key Qualifications for Customer Service Officer Offshore (Remote)?

    Key qualifications for Customer Service Officer Offshore (Remote) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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  • Interview Tips for Customer Service Officer Offshore (Remote) Job Success
    Prism+ interview tips for Customer Service Officer Offshore (Remote)

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Prism+'s mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Service Officer Offshore (Remote) interview at Prism+, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Prism+'s products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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