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Urgent! Customer Service Officer Job Opening In Singapore, Singapore – Now Hiring A-IT Software Services Pte Ltd
There are 3 different types of roles of Customer Service.
(A) Customer Service Specialist (Call center in Singapore) (In-bound calls) (7 headcounts)
Maintaining a positive, empathetic, and professional attitude toward customers.
Responding promptly to customer inquiries on general and transactional enquiries
Communicating with customers through various channels.
Acknowledging and resolving customer requests.
Customer outreach to encourage the use of digital services.
Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
Collaborate with stakeholders to resolve all customer queries and requests.
Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
(B) Customer Service officer Bank Branch Representatives (Bank Branches in Singapore)
Attend to walk-in customers
Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
Assist in customers’ enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction
Prospect and introduce customers to the Bank’s products and services
Educate and migrate customers towards our digital platform
Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint
Ability to understand issues and appropriately escalated to Management in a timely fashion
Ensure compliance with all regulatory requirements
Contributes to self and team effort by accomplishing related results
Promote, sell & retain: Perform outbound calls to promote, upsell + retain loan products
Objection handling: Manage and handle customer’s resistance and objections
Leads management: Maximise conversions within timeline for leads assigned
Requirement
Strong communication skills and the ability to handle customer objections
Sales-driven & result oriented mindset
Prior Sales experience is a plus
Seniority level
Associate
Employment type
Contract
Job function
Customer Service
Banking and Financial Services
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10951 jobs in Singapore and 9008 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! A-IT Software Services Pte Ltd is currently hiring and seeking a Customer Service Officer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Officer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at A-IT Software Services Pte Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Officer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Officer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Officer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Officer interview at A-IT Software Services Pte Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the A-IT Software Services Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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