Overview
We are looking for passionate, customer-focused individuals:
Preferably with prior customer service experience in a call centre environment.
Demonstrates good communication skills and able to work in a pressurized and highly driven environment.
Minimally a Diploma holder.
Fresh graduates are welcomed.
Comfortable to work rotating shift hours including weekends and public holidays.
Job Responsibilities
To consistently meet the Customer Centre targets set (KPI’s) without compromising quality of service delivery.
To ensure accuracy and compliant for all customer’s requests
To successfully cross-buy the Bank’s products and services
To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs.
To adhere to professional standards of behavior and conduct in dealing with customers and fellow CSOs.
Flexibility in work deployment when business needs arise.
Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms.
Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfillment.
(Fulfillment Team) ensure message consistency across the different online platforms
Interested candidates kindly submit your updated CV in a Word Format to: Only shortlisted candidates will be notify.
Thank you.
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