Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Service Officer.
Singapore Jobs Expertini

Urgent! Customer Service Officer Job Opening In Singapore, Singapore – Now Hiring Tate & Lyle

Customer Service Officer



Job description

As a Customer Service Officer, you will join the Global Operations—Customer Service team to support our APAC customers.

This support includes end-to-end order management (order entry, checking on shipment, product allocation, and complaint management).

About You

We’re recruiting an experienced Customer Service Officer, reporting to the Customer Service and Logistics Manager located in Singapore.

You will be part of the APAC Customer Service team, and together, you will partner with your stakeholders to deliver exceptional customer service.

This is a varied role for an experienced professional who can manage end-to-end order processes and possesses excellent communication skills.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink.

We are proud that millions of people around the world consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries.

Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food.

By living our purpose, we believe we can successfully grow our business and have a positive impact on society.

We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY.

In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit or follow Tate & Lyle on , , or

What You’ll Be Doing

  • Process order entries, ensure that these entries are accurate and issue timely invoices, and actively correspond with customers on delivery/service status in APAC.
  • Prepare shipment documents, and liaise with forwarders to ensure delivery of outgoing shipments is timely
  • Liaise with internal departments as and when urgent orders are required and provide post-delivery support to overseas customers to ensure maximum customer satisfaction.
  • Handle sales inquiries by coordinating pricing and product issues with the country sales managers and responding to customers' inquiries
  • Coordinate the complete process with the appropriate Supply Chain, Production & Finance departments
    Pro-active contact with customers / Forecast follow-up for current quarter activities / Set-up and follow-up of improvement actions defined during meetings
  • Manage claims, returns, and refusals from the customers appropriately.

    Follow through with the investigation and closure of complaints.
  • Ensure logistics operational procedures are observed and complied with
  • Review work processes for continuous improvement
  • May assist in other areas or perform duties as required
  • EHS

  • Perform, maintain and improve the EHS standards and requirements as set by the Company.

    Participate in the company’s EHS program, including training, audit, etc., arranged by the company.
  • Location

    This role is assigned to our APAC head office located in Biopolis, Singapore (Buona Vista / Commonwealth station)

    What You’ll Have

  • Diploma / Degree in any discipline
  • Minimum 5 years’ experience in food ingredients, chemicals or the B2B industry.
  • Excellent verbal and written communication skills.
  • Experience with SAP – CS module.
  • Team player
  • Ability to follow through and work under tight deadlines.
  • Tenacity to work on complex projects and manage multiple stakeholders.
  • What We Can Offer  

  • Base salary + Performance Bonus
  • Medical & Hospital Insurance coverage
  • Flexible benefits
  • LinkedIn Learning
  • Hybrid working arrangement.
  • Membership to Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
  • Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
  • Local volunteering opportunities (where applicable)

  • Required Skill Profession

    Information And Record Clerks



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Customer Service Potential: Insight & Career Growth Guide


    • Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Service Officer Job?

      Great news! is currently hiring and seeking a Customer Service Officer to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tate & Lyle adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for Customer Service Officer Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Customer Service Officer?

      Key qualifications for Customer Service Officer typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Customer Service Officer?

      To improve your chances of getting hired for Customer Service Officer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Customer Service Officer Job Success
      Tate & Lyle interview tips for Customer Service Officer

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Tate & Lyle's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Service Officer interview at Tate & Lyle, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tate & Lyle's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Customer Service Officer Positions

      Setting up job alerts for Customer Service Officer is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!