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Urgent! Customer Service Officer Job Opening In singapore, Singapore – Now Hiring TDCX

Customer Service Officer



Job description

#BeMore


Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations?

Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people.

Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX

  • Attractive remuneration and great perks

  • Comprehensive medical, insurance, and social security coverage

  • World-class workspaces

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • Positive culture for you to #BeMore at work

  • Easy-to-access location with direct public transport links

  • Flexible working arrangements

  • Coaching and mentoring from experts in your field

  • Join a global company, winner of hundreds of industry awards

  • What is your mission?

  • Provide excellent support experience to customers via all relevant communication channels.

  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

  • Build sustainable relationships and engage customers by taking the extra mile

  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

  • Who are we looking for?

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

  • Preferably with 2 years of working experience in the related field is required for this position.

    However, fresh graduates are encouraged to apply.

  • Possesses strong time management skills and is motivated to exceed expectations.

  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.

  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).

  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

  • Excellent verbal and written communication skills in English and the language of the supporting market.

  • About TDCX


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Customer Service Potential: Insight & Career Growth Guide


    • Real-time Customer Service Jobs Trends in singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10979 jobs in Singapore and 9023 jobs in singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Service Officer Job?

      Great news! is currently hiring and seeking a Customer Service Officer to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TDCX adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for Customer Service Officer Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Customer Service Officer?

      Key qualifications for Customer Service Officer typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Customer Service Officer?

      To improve your chances of getting hired for Customer Service Officer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Customer Service Officer Job Success
      TDCX interview tips for Customer Service Officer

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the TDCX's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Service Officer interview at TDCX, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TDCX's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Customer Service Officer Positions

      Setting up job alerts for Customer Service Officer is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!