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Urgent! Customer Service Officer Job Opening In Singapore, Singapore – Now Hiring U3 INFOTECH PTE. LTD.

Customer Service Officer



Job description

Position
Customer Service Specialist
Work Schedule: 5-day work week, rotational shifts (8:30 AM – 8:30 PM, including weekends and public holidays)
Overview
We are seeking a highly motivated and customer-focused
Customer Service Specialist
to join our team.

In this role, you will be the first point of contact for customers, delivering exceptional service and ensuring their inquiries and requests are handled efficiently.

You will play a key role in promoting digital adoption, maintaining service quality, and collaborating with internal teams to resolve customer issues promptly.


Key Responsibilities
Maintain a
positive, empathetic, and professional attitude
when engaging with customers.


Respond promptly to
customer inquiries
across multiple channels (phone, email, chat).


Acknowledge, track, and
resolve customer requests
effectively and efficiently.


Conduct
customer outreach
to encourage the use of digital services and self-service platforms.


Deliver
high-quality service
in line with risk standards and compliance requirements.


Collaborate with internal stakeholders to resolve customer queries and escalations.


Multi-task effectively
while handling calls and navigating multiple system applications in a fast-paced environment.


Consistently meet or exceed
Key Performance Indicators (KPIs)
such as response time, resolution rate, and customer satisfaction.


Uphold professional standards of
behaviour and conduct
when dealing with customers and colleagues.


Requirements
Prior experience in
customer service, call centre, contact centre, or banking operations
is an advantage.


Strong
verbal and written communication skills
with a customer-first mindset.


Ability to work in a
fast-paced, high-volume environment
while maintaining attention to detail.


Proficiency in toggling between multiple applications and systems.


A
team player
with strong problem-solving skills and a proactive attitude.


Willingness to work
rotational shifts , including weekends and public holidays.


What We Offer
Competitive salary and
performance-based incentives .


Comprehensive training and development opportunities.


Exposure to
banking operations
and
customer service excellence
standards.


Collaborative and supportive team culture.


Please refer to U3’s Privacy Notice for Job Applicants/Seekers at .

When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.


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Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


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