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Urgent! Customer Service & Order Management Executive Job Opening In Singapore, Singapore – Now Hiring NTS MECHATRONICS SINGAPORE PTE. LTD.

Customer Service & Order Management Executive



Job description

Overview
Customer Service & Order Management Executive
Responsible for accurately processing and managing customer orders ensuring timely delivery by collaborating with sales, logistics, and warehouse teams.


Key Responsibilities
Order Processing: Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.


Enter orders into the company's NAV system, ensuring proper data entry and adherence to company policies.


Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed.


Acknowledge PO & delivery through Customer’s Ordering portal
Monitor order status throughout the fulfilment process, updating customers on delivery timelines and any changes.


Generate reports on order metrics like sales trends, delivery times, and backorder rates.


Analyze data to identify areas for improvement and propose process optimization strategies.


Update RDD (requested delivery date) & PDD (promised delivery date) in both NAV & customer PO portal to ensure no pass due orders
Ad hoc activities assigned by superior
Qualifications & Experience
Diploma in any field
Proficient in Microsoft Office applications, particularly Excel
Proficiency in ERP systems (Microsoft NAV)
Proven experience in sales operations
Strong attention to detail and accuracy in data entry
Excellent communication and interpersonal skills to interact with customers and internal teams
Ability to prioritize tasks and manage multiple orders simultaneously
Problem-solving skills to address customer concerns and resolve order issues
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Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


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