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Customer Service Representative (Airline) Job Opening In singapore, Singapore – Now Hiring TDCX


Job description

Top Reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

  • What is your mission?

    You’ll help us deliver excellent service to our partner brands by performing these tasks:

  • Handle phone call enquiries of current and prospective members in respect to Airline industry programme.

  • Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.

  • Maintain member accounts whenever there are changes in their profiles.

  • Advise on latest promotions and mechanics including send programme related collaterals and forms.

  • Manages feedback/ complaints and liaise with backend support to resolve members’ issues.

  • Meet daily KPI requirement.

  • Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.


  • Who are we looking for?
  • Candidate must possess at least a GCE ‘N’ levels in any field.

  • Preferably with 1 year of working experience in contact centre is ideal for this position.

    However, fresh graduates are encouraged to apply.

  • Strong time management skills and amenable to work rotating shifts.

  • Exposure to strong customer-orientated environment is an added advantage.

  • Possess strong analytical skills to identify cause of problems & recommend solutions.

  • Comfortable working with computers and multiple systems.

  • Excellent verbal and written communication skills in English and the language of the supporting market.
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


    Real-time Customer Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in singapore, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

    10928 Jobs in Singapore
    10928
    8989 Jobs in Singapore
    8989
    Download Customer Service Jobs Trends in Singapore and Singapore

    Are You Looking for Customer Service Representative (Airline) Job?

    Great news! is currently hiring and seeking a Customer Service Representative (Airline) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TDCX adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Customer Service Representative (Airline) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Service Representative (Airline)?

    Key qualifications for Customer Service Representative (Airline) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Customer Service Representative (Airline)?

    To improve your chances of getting hired for Customer Service Representative (Airline), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Customer Service Representative (Airline) Job Success

    TDCX interview tips for Customer Service Representative (Airline)

    Here are some tips to help you prepare for and ace your Customer Service Representative (Airline) job interview:

    Before the Interview:

    Research: Learn about the TDCX's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Service Representative (Airline) interview at TDCX, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TDCX's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Customer Service Representative (Airline) Positions

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