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Customer Service Representative (Hybrid - 3x per week in office) Job Opening In Singapore, Singapore – Now Hiring Informa PLC


Job description

Job Description

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department.

You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Team Leader.

Closing Date:Applications will close on Friday 31st October 2025.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising.

We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

Help us progress human progress through knowledge! As a Customer Service Representative you will aid in our mission by:

  • Taking ownership of customer queries received via phone, email, live chat and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practice.
  • Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting, and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
  • On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team to improve customer satisfaction, increase productivity or reduce costs.
  • Creating and updating Standard Operating Procedures (SOP) or suggesting amendments to relevant teams.
  • Playing an active role in the achievement of department goals by assisting with all types of work across the department as needed and assisting with training if appropriate.
  • Using Salesforce to manage customer contacts and workflow in line with the SOP.
  • In addition to the above, this role may also be required to help on projects and workload as determined by business needs and the Manager.
  • Qualifications

    What we're looking for:

  • Previous Customer Service experience preferred.
  • Experience of working to KPI’s/SLA’s.
  • Excellent verbal and written communication skills in English and be able to communicate clearly and concisely.
  • Great attention for detail, maintaining accuracy and speed.
  • The ability to work under pressure to deadlines with minimal supervision.
  • A team player, building good working relationships and retaining a positive attitude towards your work and colleagues.
  • Experience of Microsoft Office.
  • Experience of SAP preferable.
  • Additional Information

    At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working.

    You will be joining a thriving business, working alongside an exceptional group of people.

    We believe that the skills and experience you bring to Taylor & Francis are invaluable.

    We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

    What we offer in return:

  • An excellent work/life balance with a fantastic, flexible working culture
  • 20 days(pro-rata for first year) annual leave per year, plus an extra day off for your birthday
  • 4 paid volunteering days each year
  • Under the local company’s healthcare insurance plan with an option for the participation of other family members at the employee’s expense
  • Employee assistance programme – offering 24/7 well-being support
  • Performance bonus
  • Share Match – plan that matches every company share purchased with two free shares
  • Annual health screening, optical and dental care
  • Location:

  • This role is open to candidates residing in Singapore, you must have the right to work and live in Singapore.
  • We believe that great things happen when people connect face-to-face.

    That's why we work in-person with each other, or with customers and partners, three days a week or more.

    When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

    The successful candidate will be able to utilise our balanced working model.

    We ask that candidates live within a commutable distance of our Bugis Junction Towers office in Singapore to ensure that as a balanced worker they can make it to our office location 3 days per week.

  • Relocation support is not provided for this role.
  • We want all our candidates to shine in our recruitment process.

    Please let us know if there is anything we can do to ensure you are able to show us your best self.

    This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact 

    Being Yourself at Taylor & Francis 

    If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above.

    At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background.

    As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about.

    Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


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    Are You Looking for Customer Service Representative (Hybrid 3x per week in office) Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Informa PLC adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Customer Service Representative (Hybrid 3x per week in office) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Customer Service Representative (Hybrid 3x per week in office) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Service Representative (Hybrid 3x per week in office) Job Success

    Informa PLC interview tips for Customer Service Representative (Hybrid   3x per week in office)

    Here are some tips to help you prepare for and ace your Customer Service Representative (Hybrid 3x per week in office) job interview:

    Before the Interview:

    Research: Learn about the Informa PLC's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Service Representative (Hybrid 3x per week in office) interview at Informa PLC, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Informa PLC's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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