Urgent! Customer Service Representative Job Opportunity in North West Community Development Council, Singapore – Now Hiring West-Street Carrier Pte Ltd

Customer Service Representative (Transport,Warehousing and Freight)

We are looking for a proactive and experience Customer Service Representative to join our team in delivering high-quality transport and warehousing solutions.

As a Customer Service Representative, you are in the forefront of our business, supporting and servicing our existing clienteles on their warehousing and logistic needs.

Key Responsibilities:

Provides warehousing, transport and logistic solutions to existing business accounts.

Execute incoming orders from customers and coordinate with warehousing and transport management team to deliver the orders.

Provides end to end customer service on arrangement of schedule, inbound/outbound shipment orders and delivery of orders.

Manage inventories and logistic arrangement through warehouse management system and transport management system.

Perform both deskbound and outbound duties at warehouse.

Generate daily, weekly and monthly inventory reports.

Ensure customer satisfaction of business accounts through efficient handling of orders and effective communication with the parties involved.

Handle in inquiries and complaint.

Perform service recovery by providing solutions on issues encountered during operation.

Perform any other duties as assigned by the Manager.

What are we looking for:

Higher Nitec/ Diploma in Supply Change Management/ Logistic Management/ Business Management or similar discipline.

Preferably 2 to 3 years of working experience in Logistics/ Freight industry.

Possess a service mind-set and strong interpersonal skills.

Able to write and communicate well.

Take ownership of their work well.

Keen learner with a desire to expand knowledge in the supply chain management

Able to work both independently and in a team.

Willingness to roll up your sleeves and help in different areas, from deskbound work to warehouse operations.

Strong interpersonal and communication skills; able to engage with colleagues and customers confidently.

Positive attitude and adaptable to the changing needs of the business environment.

Proficient in the use of PC & Microsoft Office and excel formulas.

Benefits:

Training will be provided.

Full time permanent position with basic salary.

Entitled to 13th month after 1 year.

Office is only a 7min walk away from Tuas West Mrt Station

Required Skill Profession

West-Street Carrier Pte Ltd interview tips for Customer Service Representative

Here are some tips to help you prepare for and ace your Customer Service Representative job interview:

Before the Interview:

Research: Learn about the West-Street Carrier Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Representative interview at West-Street Carrier Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the West-Street Carrier Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!