Service Operations Specialist
Pick Network is tasked to deploy parcel lockers in public spaces and operate a nationwide parcel locker network.
The initiative aims to deliver convenience and choice to consumers and businesses, driving Singapore's urban logistics ecosystem transformation.
As a key team member, you will play a crucial role in the success of this project.
- Develop basic knowledge in IT concepts and stay up-to-date with industry developments.
- Monitor backend systems for abnormalities and issues within the locker network.
- Address technical issues raised by our Call Centre and provide prompt solutions.
- Investigate consumer disputes and offer support at the locker locations.
- Conduct on-site and remote troubleshooting of abnormalities or issues.
- Collaborate with contractors to escalate and resolve complex issues.
- Ensure timely resolution of issues and closure of cases in a professional manner.
- Perform parcel recovery when necessary.
- Diploma or ITE certification is required; relevant experience is advantageous.
- Willingness to work shifts, including weekends and Public Holidays, is essential.
- A clear understanding of how parcel lockers function is necessary.
- Candidates with driving licenses have an advantage in fulfilling job requirements.
- An analytical mindset for detecting and solving issues is vital.