Company
Pattern Energy Group
patternenergy-
Designation
Customer Service Representative
Date Listed
12 Sep 2025
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start - Flexible End
Profession
Customer Service / Communications
Industry
Energy and Chemicals
Location Name
United States
Work from Home
Address
United States
Map
Allowance / Remuneration
$29 hourly
Company Profile
We pride ourselves on delivering exceptional products/services and even better customer experiences.
As we continue to grow, we're looking for dedicated, detail-oriented individuals to join our team and help us provide top-tier support to our valued customers.
Job Description
As a Customer Service Representative, you will be the first point of contact for our customers.
You'll assist with inquiries, resolve issues, and provide helpful information, ensuring a seamless and positive experience.
The ideal candidate is a great communicator, empathetic, and solutions-driven.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, or social media
- Provide accurate, valid, and complete information by using the right methods/tools
- Resolve product or service issues in a timely manner
- Process orders, forms, applications, and requests
- Follow up with customers to ensure resolution and satisfaction
- Escalate unresolved issues to the appropriate internal teams
- Maintain detailed records of customer interactions
- Identify and suggest improvements to the customer experience process
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices (e.g., Zendesk, Salesforce)
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Tech-savvy and comfortable with learning new systems
What We Offer
- Competitive pay
- Health, dental, and vision insurance (for full-time roles)
- 401(k) with company match
- Paid time off and holidays
- Opportunities for growth and advancement
- A supportive, inclusive, and dynamic work environment
Application Instructions
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.
Apply for this position