About The Job
Mercor connects elite creative and technical talent with leading AI research labs.
Position: Customer Service Representative
Type: Independent Contractor
Compensation: $45–$60/hour
Location: Remote
Duration: 6 weeks
Commitment: 20–40 hours/week
Role Responsibilities
- Write tasks and scenarios reflecting real-world customer service work in finance and insurance.
- Create realistic situations involving account inquiries, policy questions, claims processing, and transaction assistance.
- Develop scenarios for resolving customer complaints, explaining financial products, processing applications, and maintaining compliance.
- Review and evaluate AI responses to finance and insurance customer service queries for accuracy and professional standards.
- Provide detailed feedback on financial services scenarios to improve AI training.
Qualifications
Must-Have
- 4+ years professional experience as a customer service representative in finance and insurance.
- Demonstrated professional recognition and management responsibilities.
- Proficient with using computers and navigating various software systems.
- Excellent written communication with strong grammar and spelling skills.
- Pass video interview, background check, training, and qualification quiz.
Preferred
- 14 years experience preferred.
Start Date
- Immediately; applications reviewed on a rolling basis.
Compensation & Legal
- Hourly compensation, paid weekly via Stripe Connect.
- Payments based on services rendered; contractors maintain full control over their work schedule and methods.
Application Process
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check:
- For any help or support, reach out to:
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