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Customer Service / Showroom Ambassador ( Host ) Job Opening In Singapore, Singapore – Now Hiring Flintex Consulting Pte Ltd

Customer Service / Showroom Ambassador ( Host )

    Singapore Jobs Expertini Expertini › Singapore › Jobs › Other General › Customer Service / Showroom Ambassador ( Host )

Job description

Key Responsibilities Main Duties: As companys host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the companys Experience Centre.

The host reflects our values and embodies our brand, setting the stage for the visitors experience.

The host helps assess customers needs and the reason for their visit.

At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.

Greeting the customer 1.

Providing a warm welcome to each and every customer entering our experience centre, making them feel at home 2.

Asking customer for their beverage of choice and serving them upon arrival 3.

Managing large customer numbers during high traffic in the experience centre 4.

Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system 5.

Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.

Guiding the customer and optimizing their experience 6.

Helping customers gain the immersive companys experience that is right for them, while giving them an overview of the showroom 7.

Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience 8.

Conducting quick showroom tours at slow traffic 9.

Guiding customers to the relevant responsible Expert 10.

Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre Serving as a brand ambassador 11.

Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come The Host contributes to the team in the following ways 1.

Making sure the customer journey starts smoothly 2.

Capturing and transferring basic data to back office and Sales Experts 3.

Maintaining an overview over the team and communicating needs and resources within the team 4.

Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric 5.

Searching actively for open tasks during low traffic in the showroom 6.

Supporting reception in providing phone service 7.

Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance 8.

Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies 9.

Support all customer experience facilities in the House of Progress as golf and racing simulator Requirements Formal Qualifications 1.

The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.

Social skills 2.

Customer and team-oriented 3.

Highly service-oriented 4.

Exceptionally helpful and caring towards others and understanding of their needs 5.

Honest and authentic nature to instil trust in the customer 6.

Very responsive and accommodating towards queries or requests of customers 7.

Resilient and self-confident in their abilities, particularly when dealing with challenging customers.

Drive and autonomy 8.

Highly self-motivated individual that is determined to follow-through on their tasks 9.

Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.

10.

A passion for the automotive industry and a commitment to support other team members during low traffic periods 11.

Highly organised and thorough, keeping experience centre looking representative of the Companys brand at all times, and accurate when working with customer data Specific qualities 12.

Embody the values of the Companys brand with the right attitude and competence Additional Requirements 13.

Ability to work evening hours, weekends and holidays Working Hours: 10am to 8pm, Monday to Sunday including public holidays, with 1 rest day per week and intervals (Work schedule will be within 44 hours per week with shifts assigned on a roster basis by the reporting manager)
degree / diploma
4-5 years
Customer Service / Showroom Ambassador ( Host )

Required Skill Profession

Other General


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Are You Looking for Customer Service / Showroom Ambassador ( Host ) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Flintex Consulting Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service / Showroom Ambassador ( Host ) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service / Showroom Ambassador ( Host )?

Key qualifications for Customer Service / Showroom Ambassador ( Host ) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Service / Showroom Ambassador ( Host ) Job Success

Flintex Consulting Pte Ltd interview tips for Customer Service / Showroom Ambassador ( Host )

Here are some tips to help you prepare for and ace your Customer Service / Showroom Ambassador ( Host ) job interview:

Before the Interview:

Research: Learn about the Flintex Consulting Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service / Showroom Ambassador ( Host ) interview at Flintex Consulting Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Flintex Consulting Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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