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Urgent! Customer Service Job Opening In Singapore, Singapore – Now Hiring FLINTEX CONSULTING PTE. LTD.
Roles & Responsibilities
Key Responsibilities
Main Duties:
As company's host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company's Experience Centre.
The host reflects our values and embodies our brand, setting the stage for the visitor's experience.
The host helps assess customers' needs and the reason for their visit.
At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.
Greeting the customer
1.
Providing a warm welcome to each and every customer entering our experience centre, making them feel at home
2.
Asking customer for their beverage of choice and serving them upon arrival
3.
Managing large customer numbers during high traffic in the experience centre
4.
Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system
5.
Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.
Guiding the customer and optimizing their experience
6.
Helping customers gain the immersive company's experience that is right for them, while giving them an overview of the showroom
7.
Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience
8.
Conducting quick showroom tours at slow traffic
9.
Guiding customers to the relevant responsible Expert
10.
Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre
Serving as a brand ambassador
11.
Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come
The Host contributes to the team in the following ways
1.
Making sure the customer journey starts smoothly
2.
Capturing and transferring basic data to back office and Sales Experts
3.
Maintaining an overview over the team and communicating needs and resources within the team
4.
Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric
5.
Searching actively for open tasks during low traffic in the showroom
6.
Supporting reception in providing phone service
7.
Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance
8.
Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies
9.
Support all customer experience facilities in the House of Progress as golf and racing simulator
Requirements
Formal Qualifications
1.
The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.
Social skills
2.
Customer and team-oriented
3.
Highly service-oriented
4.
Exceptionally helpful and caring towards others and understanding of their needs
5.
Honest and authentic nature to instil trust in the customer
6.
Very responsive and accommodating towards queries or requests of customers
7.
Resilient and self-confident in their abilities, particularly when dealing with challenging customers.
Drive and autonomy
8.
Highly self-motivated individual that is determined to follow-through on their tasks
9.
Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.
10.
A passion for the automotive industry and a commitment to support other team members during low traffic periods
11.
Highly organised and thorough, keeping experience centre looking representative of the Company's brand at all times, and accurate when working with customer data
Specific qualities
12.
Embody the values of the Company's brand with the right attitude and competence
Additional Requirements
13.
Ability to work evening hours, weekends and holidays
Working Hours:
44 hours per week with shifts assigned on a roster basis by the reporting manager
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! FLINTEX CONSULTING PTE. LTD. is currently hiring and seeking a Customer Service to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at FLINTEX CONSULTING PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service interview at FLINTEX CONSULTING PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the FLINTEX CONSULTING PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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