Ad ID: J-51202
Posted on 21 Jul :12 pm
Viewed 169 times
Category: Delivery Service
Salary: Nego
Will apply for: Permanent Residence
Contact no.:
Email:
Overview
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.
The role involves handling customer inquiries, supporting parcel processing, and ensuring a seamless service experience across all touchpoints.
Key Responsibilities
- Respond to customer inquiries regarding shipment status, delivery options, pricing, customs procedures, and service details through various communication channels.
- Assist in operational tasks including data entry, receiving, checking, packing, and handling parcels throughout the delivery process.
- Take and verify information from customers, ensuring accurate details such as addresses and item descriptions.
- Investigate and resolve customer issues and complaints promptly and professionally.
- Maintain and update customer information, accounts, and preferences, including service upgrades and special requests.
- Accurately input customer data into the system and provide timely updates on service progress.
- Identify and suggest suitable service options based on customer needs and highlight potential sales opportunities.
- Support the overall operations by performing other duties as assigned by the supervisor or branch manager.
Your Profile
- 2–3 years of experience in any industry (customer service experience preferred).
- Students who are studying in any of the institutions listed by MOM or Permanent Resident (PR) status or LTVP holder and Burmese preferred.
- Proficiency in English, Burmese and Microsoft Office applications.
- Strong communication and interpersonal skills.
- A proactive, customer-centric mindset with a passion for service excellence.
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