Responsibilities:
- To make phone calls, send reminders and to communicate with customers for all repayment matters
- To send out over due notices for customers who may have missed repayments
- To be able to listen and understand customers' situation well in order to suggest a solution or a suitable payment plan
- To identify, recover and keep track of assigned accounts for outstanding debts
- To investigate and resolve any discrepancies for the customers
- To build good and lasting relationships with customers to avoid future issues
- To follow-up closely with customers for payment
- To provide clear and coherent explanation of loan contract terms, products and details to customers
- To answer customers' queries and to explain loan procedures over the phone
- To help in administrative duties such as photocopying and filing when necessary
Requirements:
Working Hours: 10am - 7pm | 5 working days
*1 Off day on Weekday, 1 Off day on Sunday(fixed).