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Urgent! Customer Service Job Opening In Singapore, Singapore – Now Hiring UNITED FMO PTE. LTD.

Customer Service



Job description

Roles & Responsibilities

United FMO Pte Ltd stands out as a specialized 3PL provider, delivering bespoke logistics solutions in transportation and warehousing.

Our commitment to delivering impactful solutions has made us a key logistics partner in Singapore, expanding our services to cover various aspects of the supply chain.

We are renowned for our integrity and dependability, a reputation solidified through every transaction we conduct.

Our goal is to foster a positive work environment where our team members feel valued, motivated, and optimistic about their career growth.


Your Responsibilities

  • Customer Coordination: Engage with clients to address inquiries related to shipments and deliveries, ensuring their needs are met promptly.

  • Customer Support: Offer immediate and courteous responses to all customer requests or issues
  • Order Processing: Accurately and swiftly input all job orders into the system.

  • Instruction Generation: Create clear job instructions for the operations team based on customer requests, ensuring accuracy and timeliness.

  • Interdepartmental Liaison: Work with various internal departments and external contractors as necessary.

  • Operations Planning: Strategically plan operations, such as container trucking for import and export shipments, taking into account the complexity of the cargo, and arrange for special equipment like cranes when needed.

  • Vessel Monitoring: Keep a close watch on vessel details through PortNet, updating information as needed.

  • Customer Relations: Cultivate and maintain positive relationships with customers to meet their requirements effectively.

  • Communication: Promptly respond to emails, phone calls, and other forms of communication.

  • Documentation: Prepare job sheets for the creation of customer invoices.

  • Knowledge of Import, Export, Haulier Processes and procedures

Job Requirements

  • Customer Service Passion: A friendly demeanor and positive attitude, with prior experience in logistics customer service preferred.

  • Educational Background: A diploma or equivalent, with at least two years of professional experience.

  • Communication Skills: Excellent telephone manners, along with strong problem-solving, communication, and organizational abilities.

  • Independence: Capable of working autonomously to address and resolve issues related to late deliveries and customer complaints.

  • Team Orientation: A customer-focused, collaborative approach, ready to take initiative and shoulder responsibilities.

  • Adaptability: Competent in managing ad-hoc and urgent requests in a timely and professional manner.

Tell employers what skills you have
Operations Planning
Warehousing
Microsoft Office
Microsoft Excel
3PL
Customer Experience
Customer Support
Interpersonal Skills
Supply Chain
Shoulder
Customerfocused
Adaptability
Trucking
Transportation
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Customer Relations
Customer Service Experience


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)

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  • Are You Looking for Customer Service Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UNITED FMO PTE. LTD. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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    UNITED FMO PTE. LTD. interview tips for Customer Service

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    Before the Interview:
    • Research: Learn about the UNITED FMO PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

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