Customer Service

Job Description / 职责描述:

• Minimum GCE 'O' Level / Diploma in Business, Retail, or related field
• At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role
• Able to identify and describe common watch issues (e.g., timekeeping problems, water damage, winding/power reserve issues, external scratches, movement faults)
• Strong communication skills in English and/or Mandarin (other languages are a plus)
• Customer-focused, service-oriented, detail-minded
• Familiar with POS system and basic computer skills
• Well-groomed, punctual, responsible
• Able to work retail hours, weekends and public holidays (with off days)

Job Scope 工作内容

• Welcome customers at the service centre and register their watches for inspection
• Communicate with customers to understand watch issues and record details accurately
• Provide preliminary assessment of watch issues (not repair, but able to explain in simple terms)
• Liaise between customers and watchmakers, ensuring smooth handover of repair cases
• Maintain a professional service environment and ensure high customer satisfaction
• Follow up with customers on repair progress, collection, and after-sales service