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Urgent! Customer Service Specialist Job Opening In Singapore, Singapore – Now Hiring MINISTRY OF CLEAN PTE. LTD.

Customer Service Specialist



Job description

JOB DESCRIPTION -


CUSTOMER SERVICE:

  • Primary point of contact for CRM-related queries and customer service issues.

  • Manage and maintain accurate customer data, accounts, and activity records in the CRM system.

  • Monitor system usage, generate reports, and provide insights to improve customer engagement.

  • Handle customer inquiries via phone, email, or chat, ensuring timely and professional responses.

  • Collaborate with sales, marketing, operations teams and various stakeholders to ensure seamless customer interactions.

  • Implement CRM enhancements, upgrades, and workflow improvements.

  • Track customer feedback and escalate issues for resolution when required.
    Any other duties assigned by the management.

ACCOUNTS:

  • Assist on the day-to-day accounting operations, including accounts payable, accounts receivable, and general ledger.

  • Prepare and process invoices, payments, receipts, and expense claims.

  • Ensure proper filing and documentation of accounting records.
    Any other duties assigned by the management.

JOB REQUIREMENTS:

  • Diploma and above.

  • Able to work on weekends and public holiday.

  • Minimum 3 years super-user experience with major CRM systems is required.

  • Strong team player, and a self-driven individual with a positive attitude.

  • Customer service-oriented with good interpersonal and communication skills.

  • Highly adaptable to a fast-paced and dynamic environment
  • Problem analysis and problem-solving skills.

  • Group accounting knowledge and skills, added advantage.

  • Knoweldge in accounting principles
  • Meticulous oriented and good with numbers.


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


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  • The Work Culture

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    • 7. Obeying Singapore laws and regulations
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