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Urgent! Customer Service Specialist Job Opening In Singapore, Singapore – Now Hiring Prudential Assurance Company Singapore

Customer Service Specialist



Job description

Prudential’s purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.


Responsible in delivering high-quality customer service via email, handling complex queries with professionalism and accuracy.

You manage escalations, collaborate with internal teams to resolve issues, and support process improvements—all while maintaining service excellence in a fast-paced environment.


Job Description
Manage high-volume and high-priority email communications with accuracy and professionalism.


Handle escalations promptly and ensure timely resolution.


Collaborate with internal departments to resolve queries and escalations efficiently.


Monitor response times and ensure adherence to service level agreements (SLAs).


Perform additional responsibilities as required to support team operations and service excellence.


Who we are looking for
Competencies & Personal Traits
Strong written communication and language flair
Resilient, analytical and self-motivated
Curious and proactive in suggesting enhancements to email resolution techniques
Able to manage stress from high email volumes and tight deadlines
Willing to support initiatives and projects beyond core responsibilities
Fast learner with capable of identifying root causes and proposing solutions
Working Experience
At least 2-3 years of experience in email correspondence or customer service.


Knowledge in Lifeasia, CRM and communication tools is an advantage
Knowledge in financial or insurance products is an advantage
Digitally savvy and proactive in identifying and implementing improvements to email resolution techniques, enhancing response efficiency and customer satisfaction
Education
Degree holder/ Diploma holder in any discipline
Prudential is an equal opportunity employer.


We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of gender, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law.

We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location.

We also allow for reasonable adjustments to support people with individual physical or mental health requirements.


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Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


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