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Urgent! Customer Service Supervisor (Remote) Job Opening In singapore, Singapore – Now Hiring TE Connectivity

Customer Service Supervisor (Remote)



Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The Aerospace, Defence and Marine Business unit is seeking a Customer Success Supervisor for our Customer Success team, responsible for customers in Southeast Asia, Australia and New Zealand.

The Supervisor is responsible for the day-to-day management of the Customer Success team and its activities.

This includes, but is not limited to, managing resources, performance management, coaching and career development.

In addition, the Customer Success Supervisor will focus on process improvements within the team and identifying/implementing change to support the business strategy and growth of the Aerospace, Defence and Marine business.

At TE Connectivity, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

TE Connectivity's Customer Success Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services.

Our teams are responsible for providing quotations, placing customer orders on our global manufacturing locations and following up schedules, customer priorities and escalations with the manufacturing source planners and resolving customer complaints.


A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy

Job Responsibilities

  • Leading a team of Customer Success specialists, focusing on performance management, coaching and career development.
  • Monitor and evaluate team performance against yearly goals, objectives and KPI targets.
  • Participating in developing strategies and identifying process improvements to raise customer satisfaction.
  • Day to day Customer Success responsibility for key regional customers.
  • Ownership of critical customer issues and providing team support to resolve complicated issues.
  • Manage all critical customer escalations in the region and facilitating solutions, with the support of the account managers.
  • Build and foster strong business relationships with internal and external customers to drive an extraordinary customer experience.
  • Collaborate with other functions such as sales, product management and operations to meet customer requirements and deliverables.
  • Recruit and onboard new hires.
  • Job Requirements

  • 5+ years of experience in a customer service/account management role.
  • Proven experience in a customer service role with more than 3 years’ experience in a supervisory or managerial capacity.
  • Strong leadership and managerial skills with the ability to motivate and influence.
  • Excellent English written and verbal communication skills.
  • Great people skills along with a positive and professional attitude.
  • Ability to communicate with all levels in the organization (entry-level to executive).
  • Detail oriented, analytical person with a continuous improvement mindset.
  • Experience working in a manufacturing industry and a general understanding of Supply Chain Management.
  • Proficiency in SAP and customer relationship management (CRM) systems.
  • Excellent computer skills with proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, etc.)
  • Preferred Qualifications:

  • Exceptional customer service skills with a customer centric mindset.
  • Problem solving and decision-making abilities, with the capacity to manage escalated customer issues.
  • Excellent organizational and time management skills with the ability to prioritize tasks and meet deadlines.
  • Flexibility and adaptability to changing customer/business needs and priorities.
  • Ability to work well under pressure and oversee stressful situations in a professional manner.
  • Experience with highly demanding industries such as Electronic Manufacturing Services customers 
  • Competencies

    Building Effective TeamsMotivating OthersManaging and Measuring WorkValues: Integrity, Accountability, Inclusion, Innovation, TeamworkSET : Strategy, Execution, Talent (for managers)


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Customer Service Potential: Insight & Career Growth Guide


    • Real-time Customer Service Jobs Trends in singapore, Singapore (Graphical Representation)

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    • Are You Looking for Customer Service Supervisor (Remote) Job?

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TE Connectivity adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
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    • Interview Tips for Customer Service Supervisor (Remote) Job Success
      TE Connectivity interview tips for Customer Service Supervisor (Remote)

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the TE Connectivity's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Service Supervisor (Remote) interview at TE Connectivity, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TE Connectivity's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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