- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Service Supervisor.
Urgent! Customer Service Supervisor Job Opening In Singapore, Singapore – Now Hiring COM CAREERS INTERNATIONAL PTE. LTD.
A customer service officer is one whose primary role is to respond to a variety of customer inquiries and requests through the telephone, in person (i.e., over the counter), or by using internet platforms such as the social media.
In most companies, the duties, tasks, and responsibilities usually performed by customer service officers are shown in the job description example given below:
Responsibilities
Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers
Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
Train new staff on customer service techniques and skills
Receive customer service inquiries
Respond to customer service inquiries
Promote company’s product and services
Handle certain transactions
Identify needs/wants of customers
Make available product brochures for customers
Update details for personal and business clients, such as name and address details
Provide pricing and delivery information to customers
Perform verification of customers
Persuade customers until they reconsider any cancellation made
Answer customer questions about warranties or terms of sale
Suggest possible solutions whenever there is a malfunction in a product
Educate customers on deals and promotions the company is offering
Resolve complaints through phone, email, or social media
Reach out to customers via phone call; verifying information regarding their account
Greet customers in the warmest possible way and find out their problem or reason for calling
Responsible for cancelling or upgrading accounts
Assist with placement of orders, refunds, or necessary exchanges
Provide advice on company information
Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
Handle product recalls
Assist in selling products and services
Utilize computer technology to handle high call volumes
Collaborate with the customer service manager to ensure that proper customer service is being delivered
Close out or open call records
Regularly compile reports and submit to the management on overall customer satisfaction
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! COM CAREERS INTERNATIONAL PTE. LTD. is currently hiring and seeking a Customer Service Supervisor to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Supervisor Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at COM CAREERS INTERNATIONAL PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Supervisor Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Supervisor typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Supervisor, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Supervisor interview at COM CAREERS INTERNATIONAL PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the COM CAREERS INTERNATIONAL PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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